RETURN & REFUND POLICY
We strive to supply quality wholesale bales and accurate product descriptions. Due to the nature of wholesale second-hand bale products, returns and refunds are subject to the conditions below.
Eligible Returns
- • The wrong product category was supplied.
• The order received is substantially different from the product ordered.
• The goods arrived severely damaged due to shipping and evidence is provided within 48 hours of delivery.
Non-Returnable Products
- • Customer preference changes.
• Variations in brands, colors, styles, or sizes.
• Normal wear associated with second-hand goods.
• Mixed assortments within advertised categories.
• Expectations regarding exact item counts.
• Orders that have been opened, sorted, altered, or partially resold.
Reporting an Issue
Customers must notify Prime Bale Solutions within 48 hours of receiving the order by providing order details, clear photographs, and a written description of the issue.
Refund Process
Where a claim is approved, Prime Bale Solutions may replace the affected bale, provide a partial refund, or offer a full refund where appropriate. Approved refunds are typically processed within 7–14 business days. Shipping charges are generally non-refundable unless the error was caused by Prime Bale Solutions.
Reporting an Issue
Ensure your satisfaction with Prime Bale Solutions. Follow these steps to report any discrepancies within 48 hours of delivery.
01
Notify Within 48 Hours
Reach out to our dedicated support team immediately upon receiving your order.
02
Provide Order Details
Share your order reference number and the specific bale category that requires attention.
03
Supply Clear Photos
Send high-quality photographs of the affected items or bale to help us verify the issue.
04
Describe the Issue
Clearly outline the problem in writing, including any discrepancies in style, color, or condition.
Where a claim is approved, Prime Bale Solutions may replace the affected bale or provide a partial/full refund within 7–14 business days.